Q: Where do you ship?
A: We ship to all 50 U.S. states, the District of Columbia, Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO military addresses. We do not ship internationally.
Q: How long does processing take before my order ships?
A: Please allow up to 2 business days for processing. Orders are not processed on weekends or U.S. federal holidays.
Q: What are your standard delivery times?
A: Standard transit is typically 3–7 business days in the contiguous U.S. and 4–9 business days to Alaska, Hawaii, territories, and APO/FPO (military mail can take longer).
Q: Is shipping free?
A: Standard shipping is free on merchandise subtotals of $60 or more (after discounts, before tax). Orders under $60 ship at low flat rates: $6.95 / $8.95 / $9.95 depending on destination and order value.
Q: Can you ship to a PO Box?
A: Yes for Standard service; Express requires a physical street address.
Q: Do you offer faster shipping?
A: Yes. 2‑Day Express and 1‑Day Express are available to eligible street addresses for an additional fee. See Shipping Policy for current rates.
Q: How do I start a return?
A: Contact us within 30 days of delivery for a Return Merchandise Authorization (RMA). Items must be unused and in original packaging. We will provide instructions and a return label when applicable.
Q: Who pays return shipping?
A: If we made an error or an item arrived damaged/defective, we pay. For preference returns, you may use our discounted label (deducted from refund) or ship your own carrier. See Returns & Refunds Policy.
Q: When will I get my refund?
A: Within about 5 business days after we receive and approve your return; your bank may need extra time to post the credit.
Q: What if my order arrives damaged or with missing items?
A: Report within 7 days of delivery. Keep packaging and provide photos—we will arrange replacement or refund.
Q: What payment methods do you accept?
A: Major credit/debit cards, PayPal, and select digital wallets (when available). All charges are in U.S. dollars.
Q: Are my payment details secure?
A: Checkout uses SSL encryption. Payment credentials go directly to our payment processor; we do not store full card numbers.
Q: Can I change or cancel my order?
A: Yes—contact us as soon as possible. Orders can usually be canceled or changed until a shipping label has been created. See Order Changes & Cancellation Policy.
Q: Do you collect my personal information?
A: We collect the information needed to process orders and improve service (name, address, email, order data, limited technical data). See Privacy Policy for details and your rights.
Q: How do I contact customer service?
A: Phone +1 (213) 866‑5267 • Email Support@toolbossllc.us • Address 1709 SE 14th St, Cape Coral, FL 33990, USA. Business Hours: Monday–Friday 9:00 a.m.–6:00 p.m. Eastern Time.